Password Requirements
When creating your STARS Counselor Portal password, it must include:
- Between 16 and 50 characters
- A mix of letters, numbers, and spaces
- At least one of the following special characters:
~ ! @ # $ % ^ & ( ) - + = .
Resetting Your Password
If you've forgotten your password, click "Forgot Password" on the login screen. Be sure to enter the exact first and last name used when you created your account.
Note: Password reset instructions will be sent to the email address you used when creating your account. Make sure your email can receive messages from Scarlet Computing Solutions (scarletcs.com), and check your junk or spam folder if the message doesn’t appear in your inbox.
Note: For your privacy, password reset emails will only be sent to the email address associated with your STARS account.