If you requested a password reset or activation email but haven't received it, follow these steps:
- Check your spam, junk, trash, or bulk mail folders.
- Search your inbox and junk folders for: support@scarletcs.com
- If the email still isn’t there:
- Add support@scarletcs.com to your address book or contacts.
- Add support@scarletcs.com to your whitelist, safe sender list, or approved senders list.
- Return to the password recovery or activation page and request another email.
Alert: If you still don’t receive the email within 30 minutes, contact your email provider to check if messages from @scarletcs.com are being blocked. If you're using a school email address (like jane@scarlethighschool.edu), your school’s email system might block our messages.
Tip: If you’ve completed all the steps above and still haven’t received the password reset email, please complete the STARS Support form using a personal email address (like Gmail or Yahoo). This helps ensure you’ll receive our reply if your school email is blocking messages.
Note: Scarlet Computing Solutions is committed to protecting your privacy. For your security, password reset links can only sent to the email address used to create your STARS account.