If you see an Authentication Failed error, it usually means either your email or password is incorrect.
What to check:
- Double-check that there are no typos in your email or password.
- Make sure you're using the same email address you used when you first created your STARS account.
- If you're still having trouble or can't remember your password, reset your password here.
Tip: Ensure caps lock is turned off and that autofill isn’t entering outdated information.