If you see the message "Your session has been logged out due to inactivity" and are prompted to log back in, it usually means your web browser is blocking or deleting cookies. This can happen due to strict browser settings, antivirus software, or network restrictions such as school or workplace firewalls.
How to Fix This Issue
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Add STARS to your browser’s allowlist: Make sure
https://srar.selfreportedtranscript.comis allowed to store cookies. - Temporarily disable antivirus or firewall software: Security tools may block cookie use or web access. Try turning them off briefly while accessing STARS.
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Clear and restart your browser:
- Log out of STARS.
- Clear your browser’s cookies and cache.
- Restart the browser and enable cookies in your settings.
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Update cookie settings based on your browser:
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Chrome: Add
https://srar.selfreportedtranscript.comas an allowed site. - Firefox: Review privacy settings to allow cookies.
- Microsoft Edge: Go to Settings > Privacy & security and set "Cookies" to "Don’t block cookies."
- Safari: Adjust settings to allow cookies, or select "Always Allow."
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Chrome: Add
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Check other software or browser extensions: Antivirus programs or add-ons may block cookies. Make sure third-party cookies are allowed and add
https://srar.selfreportedtranscript.comto any trusted site lists.